Player Development Basics
As an employee that regularly interacts with, observes, and compensates (comps) guests, it is important to understand the goal of Player Development in the casino. In your role, it is important understand why Player Development is important to the long-term success of our casino, how customer service and marketing programs encourage repeat business, and how to ensure customer loyalty.
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Course Details
Learning Objectives
- Identifying and Classifying Players
- Building and Managing Relationships
- Ethics and Compliance Considerations