Creating Performance Support While Converting ILT to Online Training During COVID-19 (With Guy Wallace)

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In this recorded video discussion, we talk with Guy Wallace about human performance technology (HPT), also known as human performance improvement (HPI), and in particular, about performance support, which is also called guidance and workflow learning, and which can include things like checklists, videos delivered online, helpful tips embedded into software programs, and more.

In particular, Guy talks about the importance of considering creating performance support during the COVID-19 pandemic, when a lot of people in L&D are trying to quickly convert instructor-led training materials to online training.

We appreciate Guy’s insights and contributions, both to this discussion and to the field in general. And we hope you’re all safe and healthy.

(Typically, a coworker makes a split-screen image of myself and of the subject matter expert to function as the thumbnail image for these videos, but there’s a pandemic going on, we’re short-staffed, and so I apologize to Guy that I just went with the default image YouTube applied to the video below).

Jeff Dalto, Senior Learning & Performance Improvement Manager
Jeff is a learning designer and performance improvement specialist with more than 20 years in learning and development, 15+ of which have been spent working in manufacturing, industrial, and architecture, engineering & construction training. Jeff has worked side-by-side with more than 50 companies as they implemented online training. Jeff is an advocate for using evidence-based training practices and is currently completing a Masters degree in Organizational Performance and Workplace Learning from Boise State University. He writes the Vector Solutions | Convergence Training blog and invites you to connect with him on LinkedIn.

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