QA Software for PSAPs
and ECCs

While QA Tracker comes preloaded with six ready-to-use forms that are compliant with APCO/NENA ANS 1.107.1.2015 Standard, it is also customizable to suit any ECC or PSAP’s needs. Customize forms, permissions, categories, and more!

• Customize and create forms to match your agency’s unique needs
• Administrators can customize and edit categories and evaluation forms
• The easy-to-use form wizard makes it simple and quick to make changes

QA Tracker can be used alongside any call logging software on the market. Maintain your existing processes instead of having to implement multiple new software solutions.

• QA Tracker works in parallel with your current tools, reducing disruption and system overhauls
• Maintaining current software minimizes training time and accelerating adoption
• Avoid the expense of replacing or consolidating existing software

Utilize reports and visual dashboards that provide an easy way to review agency performance.

• Create custom reports to suit your needs
• View data by week, month, year, and more.
• Employees can view their own evaluations, while supervisors can view their direct reports

Improve transparency and accountability by ensuring quality assurance evaluations take place on a regular basis and that each call is evaluated to the same standard.

• Ensure evaluations happen regularly and maintain consistent quality standards
• Apply the same QA standards to every call and maintain fairness
• Improve trust and accountability with transparent and repeatable evaluation processes

Leverage email alerts, signature routing, employee reviews, and mandatory review reminders to save time and support compliance. An optional CAD API streamlines processes even further.

• Automation saves time and reduces the administrative burden, allowing any agency to maintain a comprehensive QA process
• Centralized reviews and digital signatures strengthen accountability and compliance
• Optionally connect QA Tracker to your CAD and automatically pull randomized calls for QA based on evaluator-defined parameters.